FAQs

Frequently Asked Questions - Baby Monitor Hub

Free Shipping on all orders over $100 to the contiguous United States. Easy Returns – Hassle-free process for peace of mind. Secure Checkout with encrypted payments.

Orders

How do I place an order?

Browse our selection of baby monitors and accessories, choose your model (e.g., video baby monitor, audio monitor, or Nanit breathing sensor), select any options like color or bundle, then click "Add to Cart" and proceed to checkout. Enter your details and complete payment securely.

What currency do you use?

All prices on BabyMonitorHub.com are in USD (US Dollars). For international cards, your total will convert at your card issuer's exchange rate on the processing date.

What payment methods do you accept?

We accept major credit/debit cards and PayPal, including:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Secure checkout protects your information.

Do you offer discounts or coupons?

Check our homepage, promotions section, or sign up for our newsletter for exclusive deals on baby monitors and accessories. We occasionally run flash sales on popular models like Nanit-compatible sensors or video monitors.

Will I receive an order confirmation email?

Yes – you'll get an automatic confirmation email right after checkout with your order summary. If you don't see it:

  • Check your spam/junk folder
  • Verify your email was entered correctly
  • Contact us so we can resend it.

Shipping

Do you ship internationally?

Yes, we ship baby monitors and accessories worldwide. Shipping costs and times vary by country.

Where do your products ship from?

Our US-based warehouse (Oak Park, IL) handles most orders for fast domestic delivery. Some accessories may ship from partner suppliers for quicker processing. Multi-item orders may arrive in separate packages at no extra cost.

How long does shipping take?

  • Contiguous US: 3–7 business days (faster on expedited options)
  • International: 7–21 business days (customs may add time)

You'll receive a shipping confirmation email with tracking once your baby monitor or accessory ships.

What are your shipping charges?

We offer free shipping on orders $100+ to the contiguous United States. Lower-value orders or international shipping show calculated rates at checkout.

Tracking

How do I track my order?

Tracking details are emailed to you once shipped (usually via USPS, UPS, or FedEx). Log into your account or use the link in the email. For help, email or call us with your order number.

Price & Price Match

What if I find the same baby monitor cheaper elsewhere?

We offer a Price Match guarantee on identical items from authorized retailers (excludes auction sites, marketplaces like eBay/Amazon third-party, or clearance/closeout). Contact us with proof (link + price) before or shortly after purchase – we'll match or beat it where possible.

Returns & Exchanges

What is your return policy?

We want you to love your baby monitor. Returns/exchanges are easy within 30 days of delivery for most items:

  • Item must be unused, in original packaging with all accessories
  • Include proof of purchase

Contact us to start the process. We cover return shipping for defective/faulty items; you may cover it for change-of-mind (check details at checkout or returns page). Electronics like monitors have standard limitations – non-defective returns may incur restocking fees in some cases.

Can I cancel or change my order?

Orders process quickly to ship your baby monitor fast. Cancellations are possible only if not yet shipped – contact us immediately. Changes (e.g., address correction) may be possible early on; email or call us right away.

Refunds & Replacements

When will I get a refund?

Refunds process to your original payment method within 5–10 business days after we receive and inspect the return (longer for international). If replacing a defective monitor or accessory, we ship the new item at no cost.

Product & Support

Are your baby monitors safe and reliable?

Yes – we carry trusted brands like Nanit with features for breathing/heart rate monitoring, two-way audio, night vision, and app connectivity. All products meet safety standards for baby use. Check individual listings for specs (WiFi vs non-WiFi, range, battery backup).

How do I set up my baby monitor?

Most models include easy instructions in the box or via app (for smart models). For help with pairing, app setup, or troubleshooting, reach out – we're here for new parents!

Security & Privacy

Is my information secure?

We use industry-standard SSL encryption for all transactions. Your personal and payment details are protected and not stored unnecessarily. See our Privacy Policy for full details.

Contact Us

Have more questions?

We're parents too and here to help with baby monitor choices, setup, or anything else.

  • Email: support@babymonitorhub.com (or use the contact form)
  • Phone: (844) 867-8736
  • Address: 137 N. Oak Park Ave, Ste 215, Oak Park, IL 60301